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Website, SEO & Software Glossary

Clear, direct definitions of the terms used across our services — built for both readers and AI answer engines.

SEO (Search Engine Optimisation)
The practice of structuring a website's content, code, and links so it ranks higher in Google and other search engine results for relevant queries.
AEO (Answer Engine Optimisation)
Structuring web content to directly and concisely answer specific questions, increasing its chances of being featured in snippets and voice-assistant answers.
GEO (Generative Engine Optimisation)
Optimising content so generative AI tools such as ChatGPT, Gemini, Claude, and Perplexity can accurately understand, summarise, and cite it in their responses.
Schema Markup
Structured data code (following the schema.org vocabulary) added to a webpage so search engines and AI systems can precisely understand entities like organisations, services, products, and FAQs.
Core Web Vitals
A set of Google metrics measuring real-world page-loading performance, interactivity, and visual stability, used as a ranking factor.
ERP (Enterprise Resource Planning)
Business software that connects inventory, production, purchasing, billing, and HR into a single system, replacing disconnected spreadsheets.
CRM (Customer Relationship Management)
Software that stores every lead and customer interaction in one place, helping sales teams track and follow up on opportunities systematically.
NAP Consistency
Keeping a business's Name, Address, and Phone number identical across its website, Google Business Profile, and all online directories — important for local SEO.
Local SEO
Search engine optimisation focused on ranking a business for searches tied to a specific city, district, or "near me" query.
Google Business Profile
A free Google listing that displays a business's location, hours, reviews, and contact details in Google Search and Maps.
On-Page SEO
SEO techniques applied directly within a webpage's content and HTML — titles, headings, meta descriptions, internal links, and image alt text.
Technical SEO
SEO work focused on a website's underlying infrastructure — crawlability, indexing, site speed, mobile-friendliness, and structured data — rather than its content.
XML Sitemap
A file listing every important URL on a website, submitted to search engines to help them discover and index pages efficiently.
Robots.txt
A file at a website's root that instructs search engine and AI crawlers which pages they are allowed or disallowed to access.
E-E-A-T
Experience, Expertise, Authoritativeness, and Trustworthiness — the quality signals Google's guidelines use to evaluate content credibility.
WhatsApp Business API
A programmatic interface that lets businesses send automated messages, notifications, and chatbot responses through WhatsApp at scale.
Headless CMS
A content management system that stores content separately from its presentation layer, delivering content via API to any frontend, such as a Next.js website.
Progressive Web App (PWA)
A website built to behave like a native mobile app — installable, capable of offline use, and able to send push notifications.